Books won't Download



+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 10 of 14
  1. #1
    Oliver
    Join Date
    Jan 2011
    Posts
    4

    Default Books won't Download

    I purchased a book on Sunday 1/9/11, paid for it with a gift card, and it shows up in my nook, but it will NOT download. I get the error message "This item can not be downloaded. There might be a problem with the payment. Please contact Customer Service at 1-800-THE-BOOK to correct the problem. We apologize for any inconvenience" So I called them. Three times. First time they told me it could take 12-24 hours. Second time 24-48 Hours. Third time, they told me they're sorry but I'll just have to wait. REALLY? I've purchased two other books since then, thinking maybe it was just that first purchase. Nope. Same thing happened, and one of them was a FREE download. They tell me they can't see my orders in their system so they can't do anything about it. Even though I can see the orders and they even have order numbers in the Barnes and Noble website.

    I find it incredibly frustrating that I purchased a book 6 days ago, and still can't read it, and they can't do a thing about it. I requested that I get my gift cards refunded, and they completely ignored my request.

    Has this been happening to anyone else? Seems that everyone I ask that has a Nook, doesn't have this problem. Only me....

  2. Remove Advertisements
    B&N Nook Forum
    Advertisements
     

  3. #2
    Puck
    Join Date
    Feb 2010
    Posts
    324

    Default Re: Books won't Download

    Most issues with non downloads are incorrect account set up. Please check for shipping address being correct and that the default address is checked,then check that you have a valid credit card set as default set. Next check to see if your gift card has actually been charged. Let me know if there was any errors in the account set up.

  4. #3
    Oliver
    Join Date
    Jan 2011
    Posts
    4

    Default Re: Books won't Download

    Everything was fine accept there wasn't a default address checked off. So I checked it off.

    I have purchased book prior to this incident without a problem. There is still a purchase in my past orders from 12/27 that also says "Not Yet Shipped" even though I downloaded it, and read it already.

    I purchased a book today to see if it would work, and it did. I downloaded it in seconds.

    There are still those 3 orders that I can not download. They haven't taken it from my gift card yet either.

    I'm totally confused. I just want my books!

  5. #4
    Benjamin Button ktrek's Avatar
    Join Date
    Dec 2009
    Posts
    2,097

    Default Re: Books won't Download

    Have you looked in your B&N account to see if those books are in your ebook library? If they are you should be able to download from the website and then sideload them to your nook. Or you could try to archive them, have your nook check for new documents, then unarchive and check for new docs again and see if they show up.

    Kevin
    NOW READING:

    STAR TREK: TNG - INDISTINGUISHABLE FROM MAGIC
    BY DAVID MCINTEE

  6. #5
    Puck
    Join Date
    Feb 2010
    Posts
    324

    Default Re: Books won't Download

    All... the error with a non download where the customer has incorrectly set up his/her account (even when it worked before, but not now, say without default shipping addy, don't ask why this happens,just know that it does, ) is what I call a Catch 22. The book doesn't actually download, but the "request" is there and so the cust can't archive, delete, or reorder. AAAAAhhhhhh....and frankly I've not been able to find out how to get around it. Which is why I tell people to unregister Nook, delete B&N a/c, set up new B&N a/c with a DIFFERENT EMAIL ADDY, and then reregister the Nook with the new account. Now, the fustrating thing about this is that the cust would lose all previous purchases. You would think that this would be an easy fix, but I'm swimming upstream here. Some programmer somewhere needs to talk with the Nook specialists in the stores....

  7. #6
    Oliver
    Join Date
    Jan 2011
    Posts
    4

    Default Re: Books won't Download

    Quote Originally Posted by Ktrek
    Have you looked in your B&N account to see if those books are in your ebook library? If they are you should be able to download from the website and then sideload them to your nook. Or you could try to archive them, have your nook check for new documents, then unarchive and check for new docs again and see if they show up.

    Kevin
    Yes, the three purchases show up in my Library in my online B&N account. The "Download" button is shaded out and this same error message appears This title is unavailable to download. Either your payment method was declined, a refund was issued, or charge-back was applied to this item. Contact our Customer Service at 1-800-THE-BOOK (1-800-843-2665) for details."

    I think I'm just going to have to GO to a Barnes and Noble. Someone somewhere has to have the answer to this. If they could just delete these three books from my library so I could just try to re-purchase them, maybe that would work. No one can help me when I call cause they say they dont have a purchase order for those three orders. Even though I have order numbers...


  8. #7
    Puck
    Join Date
    Feb 2010
    Posts
    324

    Default Re: Books won't Download

    I work at a store. We can't solve it at a store level. It has to come from tech support.

  9. #8
    WhystleStop
    Guest

    Default Re: Books won't Download


    I have the same problem.

    I have talked to tech support.

    He said there is nothing they can do, and he doesn't offer anything other than "when the computer is ready to release it, it will download then. You are not the only one with this problem," and yet I just got some free books and they downloaded JUST FINE.

    And no, I really don't want to have to redo my Nook account. Fix it. Please. (directed at them of course ) Do the right thing and compensate people for this appalling lack of empathy on the part of B&N as an entity.

    A choice of any OTHER paid book (as in book for book) as a free additional choice would be a GREAT idea.

  10. #9
    WhystleStop
    Guest

    Default Re: Books won't Download


    Okay, I hope this helps someone.

    Why they didn't do this when I asked BEFORE, I do not know.

    The lady I talked to said she would delete the purchase. It has already had a Gmail confirmation, she DOES NOT understand why someone didn't just delete it and give me a chance to buy the book AGAIN using the right CC account.

    To recap, the original CC was no longer valid, so I put a new CC in account, then waited a WEEK for the old CC to be rejected. THEN I called and they put the new CC on there that I had just newly put on file on account.

    Next day when I got the confirmation, they COULD HAVE DELETED the order.

    Her plan was to delete the order, then when I saw it was removed from my account, I could reorder; but the strangest thing happened.

    Now I could download the book.
    I happened to have a problem with my Pandigital eReader, see below

  11. #10
    WhystleStop
    Guest

    Default Re: Books won't Download


    So my device, Pandigital E ink Reader, would not download this book, although the Nook app on my PC had no problem.

    I DeRegistered my device. It was registered when I had the old CC on the B&N account. Now that I changed the CC, I had to now DeRegister the device, and ReRegister and viola' I have the download button.

    Hope this helps someone!

Similar Threads

  1. How do I download all my books at once to the nook?
    By daved in forum nook color/tablet
    Replies: 1
    Last Post: 01-29-2012, 09:30 AM
  2. Two books won't download
    By kadenlee in forum original nook
    Replies: 2
    Last Post: 04-27-2011, 10:02 PM
  3. books unavailable for download
    By skedaddleedo in forum original nook
    Replies: 1
    Last Post: 12-29-2010, 12:52 AM
  4. Unable to Download Books from BN :(
    By Nestran in forum nook Discussions
    Replies: 2
    Last Post: 07-25-2010, 09:45 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts