out of warranty Nook trade-in program



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  1. #1
    Oliver
    Join Date
    Mar 2012
    Posts
    2

    Default out of warranty Nook trade-in program

    Hi there, just wanted to share some information about B&N's out of warranty Nook trade-in program. It took me a while to get a straight answer from B&N, but they seem to have gotten it right. Basically, if you have an out of warranty device, you can trade it in for a newer Nook. They will give you a monetary credit toward the new device. I am trading in a first-gen Nook (totally bricked, btw) and they let me buy a new Nook Simple Touch for $70 + tax. Thats about a $30 credit. Worth doing (you have to do it all by mail, and either by chat or phone). Good luck!

    Here is the email I received:

    Thank you for contacting us about the NOOK trade-in program.

    To purchase a NOOK Simple Touch at a discounted price, we ask that you
    call us at 1-800-THE-BOOK (1-800-843-2665) and select option 2 for NOOK
    Support. We are available Monday through Friday from 8AM to 11PM EST,
    Saturdays and Sundays 9AM to 11PM EST. Customers outside of the United
    States may contact us at 201-559-3882.

    If you prefer to chat with one of our Digital representatives, please
    click on this link:

    http://www.barnesandnoble.com/nookchat

    Please accept our sincere apologies for any inconvenience this may have
    caused and we look forward to hearing from you.

    Sincerely,

    Gizelle
    Customer Service Representative - Digital Support
    Barnes & Noble
    http://www.bn.com/
    Visit our NOOK Support site for the latest updates and downloads at:
    http://www.barnesandnoble.com/nook/support/

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  3. #2
    Oliver
    Join Date
    Sep 2012
    Posts
    1

    Default

    This is interesting because it was only a few months after I bought my Nook that B&N came out with a better model at a lower price than I paid. I called to see if I could trade my old one in. At the time they had no trade-in policy. My Solution: I disassociated myself from B&N and bought a Xoom Tablet. I might have bought another Nook if they had offered me a trade but I'm kinda glad I didn't. The 10" Tablet is a much better way to go.

  4. #3
    Oliver
    Join Date
    Aug 2013
    Posts
    1

    Default Thank YOU!

    Absolute THANK YOU to Jaya67 for posting this information.

    For anyone reading this who is curious, B&N STILL SUPPORTS THIS PROGRAM at least as of 8/2013!

    I've now done this with TWO Nook 1st Editions - one about two months ago, and another more recently (still in process).

    I could not get anywhere via online chat though, and if you dial the 1-800 number and follow the phone tree, do NOT select the option to say you have a Nook 1st edition or you will get a prerecorded message and disconnect. Instead, select the option indicating you have a Nook Simple Touch and you will get live support.

    Each time I've done this the B&N people have been nice and efficient. Last time I had an email with a prepaid UPS label within five minutes, and the new (refurb) NST arrived in two business days. Can't complain for their efficiency. Just had to get my N1E out to them within two weeks.

    The only bummer is the selection of "trade ins", which for me - both two months ago and this week were:
    o Nook Simple Touch (either new for $50 or refurb for $30) -or-
    o Nook Color (sorry forgot the price but a bit more, ~$80 or so)

    Went with the NST refurb myself, and it works great. Just "ordered" another one which I'll give away.

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