My Library where did it go?



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  1. #1
    Oliver
    Join Date
    Feb 2011
    Posts
    1

    Default My Library where did it go?

    I'm new to the Nook...actually it's my husband's. Was playing around with it this weekend, even bought a book for the first time. As of sunday, there is nothing in the library.....where did it go????? I called tech support but the guy I tried to speak with couldn't even get my name straight so I hung up in frustration.

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  3. #2
    Tom Sawyer
    Join Date
    Jan 2010
    Posts
    162

    Default Re: My Library where did it go?

    Quote Originally Posted by auntiefia
    I'm new to the Nook...actually it's my husband's. Was playing around with it this weekend, even bought a book for the first time. As of sunday, there is nothing in the library.....where did it go????? I called tech support but the guy I tried to speak with couldn't even get my name straight so I hung up in frustration.

    Need more info:
    - Did you buy it from B&N?
    - Did you buy using the Nook or your computer?
    - If B&N, when you login to your account, do you see it in your online library?
    - Do you have WiFi?
    - If B&N, did you "Check for new B&N content" on the Nook?
    - Are you looking in the B&N Library on the Nook or the My Documents library?
    - "Where did it go?" - did you download it to your computer or Nook and then have it disappear?

    If the above doesn't make sense, I suggest reading the User Guide to become more familiar with how the Nook works.


  4. #3
    Oliver
    Join Date
    Mar 2011
    Posts
    5

    Default Re: My Library where did it go?

    some of these steps may fix the problem

    1. check if nook is connected to wifi > tap check for new b&n content
    2. unregister and reregister the nook (settings> device> unregister the nook)
    Note: before you do this step, please remove sideloaded files on the nook. (local files would be automatically deleted on to the nook once you do this process)

    Ebook purchased on bn would stay on your account so don't worry..

    I hope this would help

    -Haysechesser
    -->>Soar above chaos. Go beyond boundaries<<--

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