words highlight randomly, menu flickers on and off at will



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  1. #1
    Oliver
    Join Date
    Mar 2011
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    Default words highlight randomly, menu flickers on and off at will

    My daughter has had her nook color for only one day. It randomly highlights a word when she is reading and the word stays highlighted. Also, the pop up menu at the bottom of the screen starts to flicker on and off and continues to do so until she turns the nook off. Any ideas on how I can fix this?

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  3. #2
    Puck Becky's Avatar
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    Dec 2009
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    Default Re: words highlight randomly, menu flickers on and off at will

    Usually it means you need to clean the screen. It is also very bad to do this if there is any moisture on the screen, so if she is drinking and has condensation on her hands or has recently washed her hands when she tries to turn the page it will cause this kind of thing to happen.
    HTH

  4. #3
    Oliver
    Join Date
    Mar 2011
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    Default Re: words highlight randomly, menu flickers on and off at will

    Thanks for response.
    So you think she needs to clean the screen?? The flicker of the menu and the word highlighting occur when she is reading and not touching the screen. And they continue until she shuts off the screen and turns it back on...

    Do you know how I contact tech support directly from Barnes and Noble?

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  6. #4
    Puck Becky's Avatar
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    Default Re: words highlight randomly, menu flickers on and off at will

    I have had it just happen from fingerprints, but mine does it most often when I have dog hair on the screen or moisture, but turning it off and wiping the screen down should work. My cat sniffed the nc when I set it down the other night and just that moisture cause the wonky response. Like your daughters it usually doesn't happen when I am touching the screen.
    If this doesn't help you can call B&N at 1-800-The Book. You can email them, but basically they always tell you that your question would be better served by calling.


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