Nook Simple will not recognize home wi-fi



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  1. #1
    mea
    mea is offline
    Oliver
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    Jun 2011
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    Default Nook Simple will not recognize home wi-fi

    I was hoping to find some help here. Seems the wi-fi connection appears on my choices but when it asks for my password, it doesn't connect and claims it is wrong. It is not wrong. I called tech help and was told it would cost $49 to fix this. I declined. I thought I'd ask here for advice before having to return it.

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  3. #2
    d'Artagnan
    Join Date
    Dec 2009
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    Default Re: Nook Simple will not recognize home wi-fi

    I had this as well. I went to "add other network," typed in the Network SSID (the name of my home connection) and the type of security.. which in my case is WPA/WPA2 PSK and it worked from there with the password.
    [quote author=horse_girl link=topic=2435.msg32487#msg32487 date=1280350006]
    Good thing with the crotch grabbing and gummi butt crack.
    [/quote]

    [quote author=Fireflywishes link=topic=2831.msg37328#msg37328 date=1282252903]
    yummy, yummy, in my tummy!
    [/quote]

  4. #3
    mea
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    Oliver
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    Default Re: Nook Simple will not recognize home wi-fi

    Oh this might be progress! Where do i find the type of network I have and the type of security to type in? and do you do this on PC or on the reader? Sorry to be a duntz but i bought this particular reader bc I was told it was fool-proof. HA! i'm on the verge of returning it so if you can walk me through this maybe that won't be necessary and I appreciate all your help. ATT tech help was useless and 1800thebook was equally useless. I think you're my last prayer!

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  6. #4
    mea
    mea is offline
    Oliver
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    Default Re: Nook Simple will not recognize home wi-fi

    Well, it was more than I could bear after four hours of hassle, holding for tech help..being redirected, hold some more...i just returned it. The lady said i was the FIRST ONE EVER to "have a problem". Not based on what i read in trying to look for a solution! But friend, thank you all the same.

  7. #5
    d'Artagnan
    Join Date
    Dec 2009
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    697

    Default Re: Nook Simple will not recognize home wi-fi

    Awwww. Did you get a replacement?
    [quote author=horse_girl link=topic=2435.msg32487#msg32487 date=1280350006]
    Good thing with the crotch grabbing and gummi butt crack.
    [/quote]

    [quote author=Fireflywishes link=topic=2831.msg37328#msg37328 date=1282252903]
    yummy, yummy, in my tummy!
    [/quote]

  8. #6
    Benjamin Button ktrek's Avatar
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    Dec 2009
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    2,097

    Default Re: Nook Simple will not recognize home wi-fi

    That's a shame and also the first time I have ever heard of B&N charging for tech support. I wish you would have hung in there because I'm positive someone here would have had an answer for you. There is a learning curve for every device.

    Kevin
    NOW READING:

    STAR TREK: TNG - INDISTINGUISHABLE FROM MAGIC
    BY DAVID MCINTEE

  9. #7
    Oliver
    Join Date
    Apr 2011
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    Default Re: Nook Simple will not recognize home wi-fi

    I have had the exact problem. Customer service is worthless, arguing the problem does not exist, and if it did it would be because I did not know my password. So far I have not resolved the issue.

  10. #8
    Oliver
    Join Date
    Apr 2011
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    Default Re: Nook Simple will not recognize home wi-fi

    After MUCH haggling Barnes and Noble gave me a replacement NOOK ( I had the protection plan). Although I was told again that the problem of not being able to obtain Wifi recognition was a problem with my equipment, not the NOOKs, I went home, registered the thing, turned on the wireless, entered my password...and presto...I was on my Wifi. I feel vindicated but still bitter toward Barnes and Noble for the rudeness I encountered with customer service several times and at the store. Refusing to acknowledge there was a problem and insisting it was all my fault ....even in light of the fact my other NOOKs recognize my password and Wifi, was not cool.

  11. #9
    Oliver
    Join Date
    Jun 2011
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    Default Use TKIP instead of AES

    Nook does not recognize WPA AES. Switch to WPA TKIP and your WPA access problem is solved.

  12. #10
    Oliver
    Join Date
    Jun 2010
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    Default Re: Nook Simple will not recognize home wi-fi

    FromtheRight should end this thread.

    Captn

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